Refund policy

Return Policy

Thank you for shopping with Riman XS Group!
Your satisfaction is very important to us. If for any reason you are not completely satisfied with your purchase, we’re here to help.

✅ Returns

• You have 30 days from the date of delivery to request a return.

• To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

• Proof of purchase (order confirmation or receipt) is required.

🚫 Non-Returnable Items

• Certain types of products such as perishable goods, custom products, personal care items, and sale items are non-returnable.

• Gift cards are also non-returnable.

💸 Refunds

• Once we receive and inspect your return, we will notify you via email.

• If approved, your refund will be processed to your original payment method within 5-10 business days.

• Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

📦 Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• We recommend using a trackable shipping service.